We are delighted to inform you that we offer free shipping on all orders placed through our online store. Claymen pieces are carefully crafted by hand, with most items made-to-order, which can take up to three to four weeks. However, ready stock items are dispatched within two working days of your order placement.


Once shipped, standard delivery within India generally takes four to seven days, while international deliveries may require seven to ten days. Please note that we use standard delivery methods, which are door-to-door and ensure safe delivery of your order. We will send you tracking details via your preferred contact method within two days of shipment pick-up by our shipping partners.


We also offer express delivery services for urgent orders at an additional charge. Please get in touch with us directly to organise expedited delivery.





Please note that free shipping is not available for orders from India to an international location. As a result, additional shipping charges will be applied to all such orders. We kindly request that you contact us for a quote with your shipping details, including your address, area code, and contact number for delivery, as well as the items you would like to purchase. Once we receive your details, we will send you a shipping quote based on actuals, along with a payment link for your convenience. Your order will be processed and shipped only after we receive the complete payment.


If you have already placed an order on our online shop from India with an international shipping address, we will contact you to provide a new shipping quote and payment link. Once you have paid the additional shipping charges, we will promptly process your order. If you prefer not to proceed with the additional shipping charges, we will either redirect your order to an address in India free of charge or help you cancel the order.


Please note that using a VPN service to change your location may impact the accuracy of shipping charges. It will result in a miscalculation of the final price with shipping. We will contact you with accurate rates if the orders go through; and in case you are not willing to pay the additional shipping. We reserve the right to cancel your order.





Please be aware that for international shipments, customs duties and local taxes may or may not apply depending on the destination country's import policy as well as the order value. Customs regulations differ from country to country, and if any duties are levied, they are often beyond our control. To avoid any inconvenience, we advise our customers to clear all dues upon arrival as soon as possible.


Please note that if your order or shipment is held at customs in your country for more than three days due to non-payment of duties, or if the package is opened at customs, we regret that we won't be able to take responsibility for any breakage. However, please know that we are committed to delivering exceptional, handcrafted items, and we appreciate your patience and understanding on this matter.





If you wish to cancel your order and receive a refund, you must do so before the order is dispatched. To be eligible for a refund, your cancellation request must be submitted within one week of placing the order. Please note that a processing fee of 8% will be charged for cancellations. The remaining amount will be refunded to the original payment source within 7 working days.





Claymen pieces are carefully handcrafted and packaged to ensure their safe delivery. Although we take every precaution to prevent any damages during shipping, our delicate pieces may occasionally suffer some damage while in transit. Our primary objective is to deliver each item to you in perfect condition. However, if your item is damaged beyond repair during shipping, we will offer a free replacement, and you will only be required to pay the shipping charges to your location.


In rare cases where a mutual return agreement has been reached, you will be responsible for the shipping fees and any damages that may occur during the return shipping process. Once we safely receive the items, we will process your refund after deducting 25% from the total paid amount to cover the shipping and processing costs.



We hope you find this information helpful and look forward to fulfilling your orders promptly and efficiently.