Delivery

We ship all orders (international and within india) through registered courier companies.
All orders are shipped from our studio in Dhan Mill Compound, Chattarpur, New Delhi, India-110074

Shipping

All international and the orders within India are shipped within two weeks of receiving the order. If the pieces are ready in stock then we would ship them in five working days of receiving the order and. All orders will be delivered within seven working days once shipped.

All our objects are properly bubble wrapped and sent out in boxes. We have 5 different boxes and the objects are packed according to their size. Once a customer checks out the size of the box will automatically get selected according to the dimension of the object ordered. The box dimensions are as follows:

Small Box: 6.6×6.5×6.5 inches (dimensional weight: 0.9 Kgs/1.9 pounds)
Medium Box 2: 10.5×7.5×7.5 inches (dimensional weight: 2 Kgs/4.4 pounds) 
Large Box 3: 14.5×9.5×9.5 inches (dimensional weight: 4.5 Kgs/10 pounds)
Extra Large Box 4: 19×15×10 inches (dimensional weight: 8.5 Kgs/18.7 pounds)
Double Extra Large Box 5: 19×15×20 inches (dimensional weight: 17.5 Kgs/38.5 pounds)

As soon as your order is dispatched, you will receive an email with the tracking number, you can use this to track your order on our shipping agent's website. 

INTERNATIONAL SHIPPING

A flat shipment rate is calculated according to the dimensional weight of the boxes for different zones.

Shipping and taxes for international orders are included within the price of the piece. Most countries charge duties on imported items which are levied at the time of port entry and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes on duties directly to the shipping agency (DHL, FedEx etc.) at the time of your order delivery after you receive an invoice by the shipping agent. For USA there are no duties upto USD 800.

SHIPPING AND TAXES WITHIN INDIA

Shipping and taxes are included within the MRP of all products. 

PAYMENTS

All prices include 12% GST (TAX) as levied by the Indian government.
We accept all major debit and credit cards including Mastercard and Visa. 

Returns

Dear valued customers,

We hope you are all keeping well and safe. 

Thank you for supporting us during these times.

All claymen objects and sculptures are completely hand made and each piece is unique in its own special way. Therefore, they are not hundred percent identical in terms of its shape, size and colour including when ordering a multiple of any piece.

We take great care in the packing of all objects and sculptures. All pieces are properly bubble wrapped and sent out in cardboard boxes with fragile stickers.

Our staff takes extra care and precaution, maintaining social distance norms while packing your shipment.

We are in constant touch with the shipping company here and the shipping service is working smoothly especially International shipping. However, please beware there could be unexpected delays. 

During these times we won't be able to provide any returns, exchange or refunds. Therefore please make sure that you are sure about your order.

Thank you for your patience.

Please keep well and safe.

Best wishes,

Aman khanna

( Founder Claymen)